Enterprise hits and misses – HR departments face workplace re-openings, big tech takes a facial recognition stand, and Magic Quadrants get critiqued

    Lead story – Emerging from lockdown – are companies ready? Is HR?

    MyPOV: As companies push to re-open in some capacity across regions, the issues are plentiful. Brian has some fresh fillets to fry pointed questions: is HR ready? As he writes in Coping with the crushing workload hitting HR post-COVID-19:

    Today’s workers expect a different level of workplace safety. They want frequent physical plant cleaning, shields wherever person-to-person interactions will occur, touch-free access to facilities and time clocks, etc.  HR has to figure out these requirements, acquire supplies/contractors and ensure compliance.

    That’s a lot for understaffed/remote HR teams to take on. Brian to the (acerbic) rescue. He details HR’s action plan into short term, intermediate, and longer-term (growth) moves. He even translates Maslow’s Hierarchy of Needs into an HR context to remind us: when you aren’t confident is health, safety, and wages, you’re not going to be open to branded messaging on “business resilience.”

    As we contend with re-opening, have we learned new teamwork tricks along the way? Phil addresses that in Lockdown has brought in new ways of working. They are here to stay. Phil thinks we’re still in the shallow waters of what’s possible:

    The point here is that, while cloud computing has evolved and become mainstream, business cultures, organization and working practices have barely begun to adapt to what the technology now allows. The COVID-19 lockdown has given us all a jolt in the right direction, but we are still at the very beginning of this new wave of change.

    For every company that permanently embraces remote work, there’s another goofy study that blames remote work (not the pandemic) for decreased productivity. Phil again:

    Now it falls to a new generation of stubborn innovators to trust their instincts and stand their ground against a conventional wisdom that believes the rise of distributed teamwork is just a Coronavirus-induced blip.

    Yep. As for those who claim the revenge-of-the-office, or the triumph of remote, I push back on both. The future of work is fluid, less tied to fixed locations and 9-5 schedules. And, yes, COVID-19 has given that trend a big shove. It’s a tough way to adapt, but it’s the chance we have.

    Diginomica picks – my top stories on diginomica this week

    Vendor analysis, diginomica style.

    A few more vendor picks, without the snarky bits:

    Jon’s grab bag – Call it a cynical PR exercise, sour grapes, or just the right thing to do. Either way, I’m giving IBM credit for dropping out of the facial recognition software market; cites mass surveillance, human rights and racial justice concerns. Jerry’s got the writeup. Whenever you put Den and Brian on the same digital transformation panel, you can expect some finely-tuned BS detectors going off right and left a lively discussion. Den wraps it up in Tackling digital transformation in the eye of the storm – A MindFuel live session.

    Finally, I continue my mission to deprive vendors of any excuses for the timesucking legacy vibe of the mostly lifeless virtual events we’ve enjoyed, err, endured this spring in – –Can virtual events deliver the same results as on the ground? Yes, says Ben Chodor – if you avoid these mistakes. This time up? A focus on delivering interactive content at large event scale.

    Best of the rest

    Waiter suggesting a bottle of wine to a customer

    Lead story – How Magic Quadrants Can Derail ERP and HCM Software Evaluation Processes – by Eric Kimberling

    MyPOV: What’s my least favorite PR pitch? “We wanted to let you know that our game changing ___ solution has been named a _____ leader in Gartner’s Magic Quadrant.” Look, I hated geometry in high school – no need to stop now. To be fair, Gartner is far from the only analyst firm that issues highly subjective vendor rankings posing as objective, chock full of disclosure issues in some form. Gartner just happens to be the industry standard.

    Eric Kimberling of Third Stage Consulting isn’t a fan either. To be fair, he has a dog in this fight but – it’s still a fight worth having. Kimberling:

    ERP and HCM teams understandably refer to things like Gartner’s Magic Quadrant and other industry analyst reports as part of their evaluation processes. The problem with this approach is that most industry analyst reports and magic quadrants are commissioned by ERP and HCM vendors.

    Yes – it’s that simple. Using tools like Quadrants as another subjective reference point? By all means. But they aren’t the enterprise stone tablets. Nor do they answer why a product might be a fit for one project over another. Elevate these resource guides to above-the-sales-fray objectivity, and you’re going to get blowback from folks like us. As it should be. We all need diverse sources of smart info. We also need hypescreen (that’s sunscreen for vendor hype, coming soon to a virtual trade show floor near you)

    Honorable mention



    It was a “fun with AI” kind of week. Facebook has some clever ideas for employers:

    Where are the bots when you need them? Even Driftbot had no answer for me:

    I was going to comment on that piece on Microsoft replacing “journalists” with AI. Well, as my colleague Phil Wainewright pointed out, that’s already backfired:

    As per The Guardian:

    Asked why Microsoft was deploying software that cannot tell mixed-race individuals apart, whether apparent racist bias could seep into deployments of the company’s artificial intelligence software by leading corporations, and whether the company would reconsider plans to replace the human editors with robots, a spokesman for the tech company said: “As soon as we became aware of this issue, we immediately took action to resolve it and have replaced the incorrect image.”

    And it gets worse:

    This is really the perfect whiff for our age. One of the few companies that absolutely can afford not to shaft people shafts a bunch of journalists – to be replaced by pseudo-AI that isn’t ready for the job at hand – a job that is hardly real journalism. But “AI” can’t even pick stories and match pictures properly. Then the media (except The Guardian) mistakenly calls these lost jobs “journalism,” thereby implying AI is surging in its sophistication. They may well be journalists in aspiration, but the jobs they didn’t deserve to lose weren’t. The jobs were editors, curating the hottest “stories” for a web site nobody reads. Well, except for bots – both human and otherwise. Looks like my job might be safe for a few more months…

    See you next time…

    If you find an #ensw piece that qualifies for hits and misses – in a good or bad way – let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. ‘myPOV’ is borrowed with reluctant permission from the ubiquitous Ray Wang. 

    Source link

    Latest articles


    Related articles

    Leave a reply

    Please enter your comment!
    Please enter your name here